Policies & Procedures
Rules of The Road
Credit Card Charges
Charges made to your credit card will be listed on your statement as "Remarkable Systems, Inc." - proudly bringing you e-commerce solutions!
Credit card safety
Remarkable Systems®, Inc. (RSI) uses the latest technology to protect your credit card information and does not release it to any outside organization. We provide industry-standard Secure Sockets Layer (SSL) protocol with 256-bit encryption to ensure the safety and security of data.
Exhibiting the effects of our security methods...
"In 1997, there were no reports of credit-card information stolen on the World Wide Web during a transfer of information over a Secure Socket Layer (SSL) line, the kind of line used by Netscape Navigator and Microsoft Explorer. There were no slip-ups. None."
- Knight-Ridder News Service
RSI Privacy Guarantee
We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. RSI has maintained this policy without exception since 1992.
RSI uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone or fax your credit card information to us.
ChildWatch® Online Services (MONTHLY)
While receiving our software service, you will be billed at your requested rate upon sign-up and every 30 days thereafter until cancellation. Billings are not dependent on program usage and are billed in whole blocks of 500 children/families, whichever is greater. Subscription plan changes may incur a nominal fee.
Except for the first 60 days, we do not provide refunds, but will provide service through any paid period as requested upon cancellation. Upon notifying RSI of desire to cancel services, or if payment has been declined and account has not been reinstated for at least 30 days, your account and its data are subject to permanent system removal.
A "month" is defined as a 30-day period. Given that some months have more than 30 days, it is possible for your billing cycle to rotate around and be billed twice in the same month (e.g. the 1st and 31st - 30 days apart). This is not an error. There is not a set bill date or pro-rating which takes place. Instead, billing takes place at the time of signup and reoccurs every 30 days, regardless of the month in which that period falls next.
Unless your business has a special agreement with RSI, ChildWatch® is a month-to-month service and may be canceled at any time by either party. Any service agreement terms take precedence over this online policy.
ChildWatch® Online Services (SERVICES AGREEMENT / SPECIAL ARRANGEMENT)
Online policy & terms supplement contractual agreements and EULA (End-User License Agreement). In the event of a confliction, contractual agreements take precedence over online terms. Agreements are typically reserved solely for multi-childcare customers.
Software / Service Purchases
RSI is unable to offer refunds for purchases or payments made outside of the money-back guarantee period. Payments are final unless otherwise indicated. We feel this policy is consistent with the major software retailers nationwide and is fair to both parties.
Changes to our Policy
If you have any questions, or would like further clarification, please contact our Customer Service department.
Insufficient Funds and Returned e-Checks
We assess a $25 returned check fee if your bank does not honor payment. We reserve the right to charge your overdue balance plus any and all fees to your credit card or checking account that we maintain on file. To the fullest extent of the law, RSI will prosecute those who make purchases with no intention of paying.
We reserve the right to submit the names of non-paying customers to credit bureaus and check systems. We reserve the right to assess these charges to recoup the amount our bank charges to research the disputed charge. If you have questions about a charge that has been processed by our company: Remarkable Systems, Inc., please call us first. When placing an online transaction with RSI, you authorize the charge by completing the sale. If you dispute this fee and refuse to pay it by further disputing the charges or closing your credit card / checking account, your purchasing privileges with us will be revoked and we may forward the data to the proper authorities for collection and report it to all check and credit report companies as a bad credit risk. We reserve the right to amend, revise or otherwise update our Order Policy.
60-Day Money-Back Guarantee on Software Services
RSI strives for 100% customer satisfaction. For first-time customers only, within the first 60 days of service you may cancel your subscription and receive a full refund of your subscription fee within 10 business days of receiving notification. To cancel simply call or email our support department. You will receive confirmation of your request within 1 business day. Note that any contractual terms (e.g. sponsorship agreements) take precedence over our online policy. Note that to make a cancellation request official, you must retain for your records a confirmed notice from RSI (e.g. email or FAX).
Damaged or defective items
If you receive a damaged or defective item, at the manufacturer's decision, we will promptly either send you a replacement or issue you a full refund after you have returned the damaged or defective product. Likely, you will not be charged any additional shipping or handling fees for replacement shipments.
Inventory availability and backorders
Should an item be backordered for any reason, we will promptly contact you about your order and provide you with options to handle your order from that point.
If for any reason we determine that a backordered item is no longer available, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog.
If you need to return a product you have purchased from RSI, please call our Customer Service department at (800) 824-7741. If you have to leave a message, be sure to include your name, item(s) you wish to return, the reason for the return and your telephone number. A Customer Service representative will contact you with instructions.
Store translation policy
In the event that any statement made in a translated version of the RSI Web site conflicts with any statement made in the English version of the RSI Web site, the statement made in the English version will prevail.
All warranties (where applicable) are provided by the manufacturer of the respective item. RSI does not expressly state, claim or imply additional warranties. All software and software services are provided "as is" and RSI makes no other warranty, express or implied, and specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.