Rules of the road — our commitments to you on privacy, security, billing, and service.
Charges made to your credit card will be listed on your statement as "Remarkable Systems, Inc."
Remarkable Systems®, Inc. (RSI) uses the latest technology to protect your credit card information and does not release it to any outside organization. We provide industry-standard Secure Sockets Layer (SSL) protocol with 256-bit encryption to ensure the safety and security of all data.
We will not rent or sell your name, address, email address, credit card information, or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. RSI has maintained this policy without exception since 1992.
RSI uses the latest encryption technology and other methods to protect your credit card information. All interactions on our website — including payment information during the ordering process — utilize end-to-end SSL encryption (the Internet standard for secure transactions).
This section describes the current ChildWatch Online Services. For a customer that joined through the pilot, the Sponsor Services Agreement and After Go-Live: Billing, the Last-Month Advance and Ending the Service apply instead: billing, cancellation and the removal of your records follow those terms, not this section.
While receiving our software service, you will be billed at your requested rate upon sign-up and every 30 days thereafter until cancellation. Billings are not dependent on program usage and are billed in whole blocks of 500 children/families, whichever is greater. Subscription plan changes may incur a nominal fee.
Except for the first 60 days, we do not provide refunds, but will provide service through any paid period as requested upon cancellation. Upon notifying RSI of your desire to cancel services, or if payment has been declined and the account has not been reinstated for at least 30 days, your account and its data are subject to permanent system removal.
A "month" is defined as a 30-day period. Given that some months have more than 30 days, it is possible for your billing cycle to be billed twice in the same calendar month (e.g. the 1st and 31st — 30 days apart). This is not an error. Billing takes place at sign-up and recurs every 30 days, regardless of the calendar month in which that period falls.
Unless your business has a special agreement with RSI, ChildWatch® is a month-to-month service and may be cancelled at any time by either party. Any service agreement terms take precedence over this online policy. For a customer that joined through the pilot, see After Go-Live: Billing, the Last-Month Advance and Ending the Service.
Online policy and terms supplement contractual agreements and EULA (End-User License Agreement). In the event of a conflict, contractual agreements take precedence over online terms. Agreements are typically reserved for multi-childcare customers.
RSI is unable to offer refunds for purchases or payments made outside of the money-back guarantee period. Payments are final unless otherwise indicated. This policy is consistent with major software retailers nationwide and is fair to both parties.
Our mobile apps are available to subscribing customers (childcares) and, where applicable, freely available to their customers (parents). Our apps do not collect or share personal information. Upon installation, we identify the entity or individual in order to connect the appropriate subscribing account and feature type. Logs are maintained internally to support device activation, transaction processing history, and similar functions.
Device type, model, and unique ID may be collected to better serve the user and to allow administrators to restrict device access in the event of device compromise or account closure. All sensitive data are fully encrypted before being stored on devices or transmitted to our servers.
RSI strives for 100% customer satisfaction. For first-time customers only, within the first 60 days of service you may cancel your subscription and receive a full refund of your subscription fee within 10 business days of receiving notification. To cancel, simply call or email our support department. You will receive confirmation of your request within 1 business day.
Note that any contractual terms (e.g. sponsorship agreements) take precedence over our online policy. To make a cancellation request official, you must retain a confirmed notice from RSI (e.g. email or fax).
The 60-day guarantee covers subscription (monthly) fees only. It does not cover a pilot onboarding fee, which has its own refund window described below.
A food program sponsor joining the ChildWatch pilot pays a one-time onboarding fee for setup and bringing its records over. The sponsor sends us its data within 7 days after its account is created. The fee is refundable in full if the sponsor cancels within its 30-day refund window: the window starts when we tell the sponsor its center is ready, or on day 7 if we do not have its data by then. After the refund window ends the onboarding fee is not refundable, including when monthly fees are later refunded under the 60-Day Money-Back Guarantee. In short: Send us your data within 7 days. Your 30-day refund window starts when we tell you your center is ready - or on day 7 if we don't have your data by then.
Monthly fees begin only when the pilot ends and the sponsor goes live as a paying customer. For a first-time customer, the 60-Day Money-Back Guarantee applies to the monthly fees from that go-live date. Any service agreement terms take precedence over this online policy.
For a food program sponsor that joined through the pilot: month to month, cancel any time by written notice; the service ends on the last day of the second full calendar month after the notice month, with fees and full access through that day, then 90 days' free close-out access to file final claims and export your records, as described below.
Food program sponsors: RSI sets the Customer's Production Start Date by written notice (email is enough). It is always the first day of a calendar month, at least 14 days after the notice and never earlier than 30 days after the Pilot Start Date. A Customer that does not want to continue may end the pilot before the Production Start Date and owes no monthly fee.
Either party may end the service at any time by written notice. The service ends on the last day of the second full calendar month after the month in which the notice is given. For example, notice given on June 12 ends the service on August 31. Monthly fees and full access continue through that month. After the service ends, you keep access at no charge for 90 days, only to file and revise the claims for your final months and to export your records. If the Customer comes back within those 90 days, its account and records are restored. After 90 days they are deleted. This does not apply to ending the pilot or to a cancellation under the 60-day money-back guarantee.
On your go-live date, and not before, we collect a last-month advance: a one-time payment of 50% of your order-form monthly fee (one normal school-year month for all the centers and homes on your order), which is used toward your last months of service. When you give notice, it is credited against your invoices for the months of the notice period, oldest first, until it is used up, and anything left after your final invoice is paid back to you. If the service ends without notice, or because what is owed is not paid, it is kept and applied against the unpaid balance. The 60-day money-back guarantee also refunds the last-month advance in full. The onboarding fee stays separate: it has its own 30-day refund window, which starts when we tell you your center is ready - or on day 7 if we don't have your data by then - and it is not refundable after that window ends, even if monthly fees are refunded.
From go-live, each month's fee is at least 75% of what the sites we have brought on would normally cost that month, following each site's schedule (CACFP, SFSP or closed). We bring sites on in stages, starting with one center, and a site is billed only from the month it comes on. Not using ChildWatch, using it less, or moving to another system does not lower what is owed; only a written notice ends the service.
A returned eCheck adds a $30 fee. At 10 days past due we send a reminder and add a late fee of 5% (at least $25). At 30 days the account becomes read-only (claims stay open), a second 5% is added, and then 1.5% a month. At 60 days the account may be suspended; reactivating it takes the past-due balance and a $100 fee. No fee is more than the law allows, and no late fee applies to an amount you dispute in writing before its due date while the dispute is open.
Single centers are billed every 30 days, never by calendar month and never prorated. The first 30 days are paid at sign-up or at the Production Start Date, then every 30 days until the center cancels. The last-month advance, the monthly minimum, the notice period (fees and full access through the service end date) and the 90-day free close-out access apply to food program sponsors only. A single center may cancel at any time: there is no further billing, and full access, the apps included, continues through the paid 30-day period. When a single center cancels, ChildWatch offers its data-export options at that point. A single center that cancels within 60 days of its account sign-up receives a full refund of the fees it paid.
When a customer cancels, ChildWatch offers its data-export options. The export is available from the cancellation notice until the records are deleted. Until the records are deleted, RSI provides the export as a file the customer downloads or, on request, prepares it for the customer. While the account is active, the data export is shown in ChildWatch but stays locked until the customer cancels. RSI keeps the Customer's records for 90 days after the service ends. If the Customer comes back within those 90 days, its account and records are restored. After 90 days they are deleted. For a food program sponsor, the 90 days start when the service ends, at the end of its last billed month, the same window as its free close-out access. For a single center, they run from its last paid 30-day period. The Customer, not RSI, is responsible for keeping its program records for any period its state agency or USDA requires (for example, 7 CFR 226.15(e)), and should export them before they are deleted.
Food program sponsors: monthly fees for each month of service are billed on the 28th of the following month. Any service agreement terms take precedence over this online policy.
We assess a $25 returned check fee if your bank does not honor payment. We reserve the right to charge your overdue balance plus any fees to the credit card or checking account we maintain on file. RSI will, to the fullest extent of the law, pursue those who make purchases with no intention of paying.
For a customer that joined through the pilot, the Sponsor Services Agreement applies instead of the fee above: if your bank returns or rejects an eCheck, the amount stays owed and RSI will ask you to pay it again.
We reserve the right to submit the names of non-paying customers to credit bureaus and check systems. If you have questions about a charge processed by Remarkable Systems, Inc., please call us first at (800) 824-7741 before disputing the charge.
Our policy is intended to provide you with the safest and most secure experience possible. Since offerings and technologies change, we reserve the right to modify, add, or remove portions of our Privacy Policy at any time without prior notice. If changes are substantial, we will notify customers via email. Please periodically review this page for updates. For a customer that joined through the pilot, RSI updates a policy only by publishing a new version and telling the customer, as the Sponsor Services Agreement provides.
If you have questions or need clarification, please contact our Customer Service department or call (800) 824-7741.