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Questions and answers

What people ask us about the new ChildWatch.

The new ChildWatch

Is this the ChildWatch I use today?

No - it is the next ChildWatch, rebuilt from the ground up. If you use ChildWatch today, nothing changes for you until you choose to move, and when you are ready we plan the move with you.

What replaces Classroom Manager?

The new staff app. Teachers take attendance, check children in and out, log the day - naps, meals, diapers and notes - and, on the food program, count meals at the table, on a phone or tablet. It keeps working when the internet drops and catches up when it is back.

Who is it for?

Child care centers, preschools, multi-site groups and family child care homes - with or without the food program - and CACFP and SFSP sponsors of centers, family child care homes, Head Start programs, at-risk afterschool and summer sites.

Do you work with emergency shelters or adult day care?

Ask us. Tell us how your program runs and we will show you what ChildWatch can do for it today.

Do I need to be on the food program to use ChildWatch?

No. Enrollment, billing, attendance, staff, reports and the family app work on their own. The CACFP / SFSP food program is an optional part you can add, use by itself, or leave out.

What devices does it run on?

The web portal runs in any modern browser on a computer or tablet - nothing to install. The staff app, kiosk and family app run on phones and tablets.

Is it available in Spanish?

Yes. Everyone can switch the whole program between English and Spanish from their own menu, and families can use the family app in either language. Spanish is the first; more languages will follow.

Does it handle my state's forms?

ChildWatch is set up for each state's own rules, deadlines and forms for the states we serve, and we add states as sponsors join. Ask us about yours - the videos show several states.

How does a demo work?

Tell us about your program and we'll send you a demo video for it within one business day. Watch it on your schedule and share it with your staff. If you have questions after watching, just reply and we'll set up a short call.

The pilot and pricing

What does the pilot cost?

The pilot is free. Sponsors pay a one-time $375 onboarding fee for setup and bringing their records over; it is waived for a single center. There are no other fees while the pilot runs, and monthly rates begin only when the new ChildWatch moves from pilot to full release. Everything is agreed in writing before you start.

What will it cost after the pilot?

Food program sponsors in the pilot keep early-partner rates, locked for 36 months from go-live - per active CACFP center, per SFSP site only in the months it operates, and per active family child care home, with nothing for a home that has no CACFP activity that month. Single centers get a founding rate before their pilot ends, or walk away owing nothing. See all pricing

How long does a pilot take to start?

After your demo video and a short planning call, we set up your sites and bring your records over with you. Larger programs take longer to bring over, so we agree the timing up front.

Can I sign up online?

Not while the new ChildWatch is in its pilot. Ask about a pilot or get a demo video, and we will take it from there with you.

Moving your data

We use KidKare / Minute Menu or another system. Do we start from scratch?

No. We bring over your sites, providers, families and children so your first month starts with the people already in it. Families can also be imported from a spreadsheet, previewed before anything is saved. Larger conversions are scoped with you up front.

Security

Where is my data kept, and is it safe?

On independently audited (SOC 2 Type II) cloud providers in the United States, encrypted in storage and in transit, backed up daily, with each organization's data kept separate and every change recorded with who made it and when.

Do you store card numbers?

No. Payments go through a PCI-compliant processor; ChildWatch keeps only a secure token, never the card number.

More detail on our data center and security page.

Still have a question?

Ask us directly, or get a demo video for your kind of program.